Job Description

Critical Safety Specialist I is a key role within the Trust & Safety organization, responsible for managing safety incidents from the point of escalation to resolution, providing support to customers and stakeholders, offering summaries and feedback on improvement opportunities, and assisting investigators with various tasks throughout the day. This position requires a high level of attention to detail, strong communication skills, and a proactive approach to safety management.

What you will do

• Safety incident response and resolution: Promptly handle and resolve assigned safety-related incidents, ensuring that all critical safety issues are addressed efficiently. This involves coordinating with various internal teams including crisis communications, supporting our customers, and maintaining thorough documentation of all incidents and resolutions. 

• Support and provide coverage for Critical Safety group: Assist with Investigations and Critical Safety group operational tasks involving the collection and analysis of , preparation of reports, and coordination with other departments. The specialist will play a key role in the investigative process from the outset, creating comprehensive investigative cases and ensuring that all relevant facts, leads, and potential sources of evidence are captured and appropriately assigned to the relevant teams.

• Summarize incidents, contribute to process improvements, and provide feedback to address root causes: Prepare summary reports for internal stakeholders and management, contribute to developing processes and training programs to enhance critical safety response capabilities, and analyze incident trends and feedback to identify root causes. They work with relevant teams to implement preventive measures, aiming to reduce the likelihood of future incidents.

Your profile

• Bachelor's degree or equivalent professional experience.

• Minimum of 2 years of experience in a customer or risk management role and familiarity with crisis management.

• Must be able to be in Turo’s  Phoenix office at least 3 times per week.

• Available to work holidays and weekends and occasionally outside normal business hours when necessary to protect the platform.

• Strong analytical skills and ability to handle high-pressure situations.

• Excellent communication and interpersonal skills.

• Can quickly adapt to new technology and systems: experience with Kustomer, Sift, CRM systems, Google Docs, and MS Office preferred. Mac proficiency is a plus.

• Strong analytical and problem-solving skills with the ability to make independent decisions with limited information.

• Team player with a positive mental attitude, high energy, high integrity, strong work ethic, enthusiasm, sense of humor, and a commitment to the mission

For this role, the target base salary range in Phoenix is $50,000-$56,000 annually. This role is also eligible for equity and benefits. In general, our ranges reflect the market-based target for new hire salaries based on the level and location of the role. Within the range, individual pay is determined by objective factors assessed during the application and interview process, such as job-related skills, experience, and relevant education or training. We encourage you to talk with your recruiter to learn more about the total compensation and benefits available for this role.

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Benefits

• Competitive salary, equity, benefits, and perks for all full-time employees

• Employer-paid medical, dental, and vision insurance (Country specific)

• Retirement employer match

• $2,000 Learning & Development stipend to invest in your professional development

• $1,000 USD Turo host matching and $1,500 USD vehicle reimbursement program

• $100 USD Monthly Turo travel credit

• Cell phone, internet and Fringe benefit stipend

• Paid time off to relax and recharge

• Paid holidays, volunteer time off, and parental leave

• For those who are in the office full-time or hybrid we have weekly in-office lunch, office snacks, and fun activities

• Annual Turbo Week (week-long, company-wide conference)

We are committed to building a diverse team. If you are from a background that's underrepresented in tech, we'd love to meet you.

Aside from an award winning work environment and the opportunity to be part of the world’s largest car sharing marketplace, we are also growing the team quickly - join us!  Even if you don't meet every qualification, we are looking for people with enthusiasm for what we do and we will consider you for this and other possibilities.

About Turo

Turo is the world’s largest car sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver's seat of an extraordinary selection of cars shared by local hosts.

Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes.  

Read more about the Turo culture according to Turo CEO, Andre Haddad.

Turo is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program.  Women, minorities, individuals with disabilities and protected veterans are encouraged to apply.  We welcome people of different backgrounds, experiences, abilities and perspectives.  

Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.  

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing PeopleOps@turo.com.