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Fraud Prevention Specialist

Turo

Phoenix, AZ, US
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Industry: Technology
  • Post Date: 06/07/2024
  • Website: turo.com
  • Company Address: 111 Sutter St, Suite 1300,, San Francisco, CA, 94105

About Turo

Turo is the world’s largest car sharing marketplace where you can book any car you want, wherever you want it, from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France.

Job Description

Turo is the world’s largest car sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver's seat of an extraordinary selection of cars shared by local hosts.

About the team

We're a supportive, down-to-earth, fun team of Marketplace Risk professionals who have a passion for protecting our global marketplace. Our priority is sustaining a world-class program by leveraging top third-party tools, staying informed on the latest industry trends and knowledge, and, most importantly, developing a team of subject matter experts.

We are looking for a team-oriented fraud fighter to join the Marketplace Risk Team at Turo. This rewarding position encompasses all required duties in fraud detection and prevention including reviewing users, login activity, transactions, content, escalated customer disputes and any issues that may affect the safety of our marketplace. 
You will have the opportunity to learn and grow with our diverse and talented teams while playing a key role in the success of the business. The ideal fraud fighter has superb judgment, excellent communication skills, and a keen eye for detail.

This position will be working in a hybrid capacity out of our Phoenix, AZ office.

The schedule for this role is either Sunday-Thursday or Tuesday-Saturday, and must be online from 8:00am-4:00pm Mountain Time. Availability on holidays is required as the Marketplace Risk Team works 365 days a year. You will receive a floating holiday if you have worked on a recognized holiday. 

What you will do

  • Review transactions, accounts, and activity to identify and resolve fraudulent activity in real-time using advanced tools, expertise, and judgment.
  • Conduct in-depth analyses of complex fraud cases using advanced tools and methodologies.
  • Lead detailed investigations into sophisticated or high-value fraud cases, working closely with internal teams and, when necessary, external agencies.
  • Identify emerging fraud trends and patterns through data analysis.
  • Contribute to the development and refinement of fraud prevention strategies, policies, and procedures based on insights from case analyses and industry trends.
  • Collaborate with other departments (e.g., IT, legal, customer service) to implement fraud prevention measures across the organization.
  • Identify attributes associated with high-risk accounts and transactions through investigations for identity theft, payment fraud, account takeover, or host fraud
  • Train, mentor, and support our outsourced group of agents completing fraud reviews.
  • Support and share knowledge with other Trust & Safety, Legal, Claims, and Global Operations teams as a fraud prevention subject matter expert.
  • Provide training and mentorship to Level 1 specialists and other team members on advanced fraud detection techniques and investigation procedures.
  • Prepare and present detailed reports on fraud incidents, trends, and prevention strategies to senior management.

Your Profile

  • Minimum 2-3 years of experience in fraud prevention, risk management, or a related field within an e-commerce environment. 
  • Bachelor’s degree or equivalent work experience.
  • Strong analytical and problem-solving skills with the ability to make independent decisions with limited information.
  • Ability to function in a fast-paced environment, and quickly adapt to change.
  • Excellent verbal and written communication skills committed to high responsiveness and providing a superb customer experience.
  • Available to work holidays and weekends and occasionally outside normal business hours when necessary to protect the platform.
  • Demonstrates Turo’s values through work product and within day-to-day team interactions. 

Bonus if you have

  • Experience in a two-sided marketplace is highly desirable.
  • Certified Fraud Examiner (CFE) Credential or other advanced fraud training.
  • Experience with Kustomer, Sift, CRM systems, Google Docs, MS Office and Mac OS

The SF/PHX base salary target range for this full-time position is $58,000-$65,000 + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position in this location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your work location during the hiring process.

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Benefits

  • Competitive salary, equity, benefits, and perks for all full-time employees
  • Employer-paid medical, dental, and vision insurance (Country specific)
  • Retirement employer match
  • $2,000 Learning & Development stipend to invest in your professional development
  • $1,000 USD Turo host matching and $1,500 USD vehicle reimbursement program
  • $100 USD Monthly Turo travel credit
  • Cell phone, internet and Fringe benefit stipend
  • Paid time off to relax and recharge
  • Paid holidays, volunteer time off, and parental leave
  • For those who are in the office full-time or hybrid we have weekly in-office lunch, office snacks, and fun activities
  • Annual Turbo Week (week-long, company-wide conference)

 

We are committed to building a diverse team. If you are from a background that's underrepresented in tech, we'd love to meet you.

Aside from an award winning work environment and the opportunity to be part of the world’s largest car sharing marketplace, we are also growing the team quickly - join us!  Even if you don't meet every qualification, we are looking for people with enthusiasm for what we do and we will consider you for this and other possibilities.

 

Turo is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program.  Women, minorities, individuals with disabilities and protected veterans are encouraged to apply.  We welcome people of different backgrounds, experiences, abilities and perspectives.  

Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.  

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing PeopleOps@turo.com.

 

About Turo

Turo is the world’s largest car sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver's seat of an extraordinary selection of cars shared by local hosts.

Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes.  

Read more about the Turo culture according to Turo CEO, Andre Haddad.

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