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Systems Integration Manager

Aisera

Palo Alto, CA, US / Remote
  • Job Type: Full-Time
  • Function: IT
  • Industry: Technology
  • Post Date: 11/23/2022
  • Website: aisera.com
  • Company Address: 1121 San Antonio Road, Suite C202, Palo Alto, CA 94303, US

About Aisera

Aisera is a company that provides AI Service Management (AISM) solution automating service desk resolutions through an all-in-one conversational platform. It leverages conversational virtual assistant and conversational robotic process automation to provide an AI platform spanning IT, human resources, facilities, sales, customer service, and operations.

Job Description

Aisera offers the world's first AI-driven service experience solution that automates operations and support for IT, Sales and customer service, making businesses and customers successful by offering consumer-like self-service resolutions to users. Aisera fast tracks the digital transformation journey with user and service behavioral intelligence that drives end-to-end automation of tasks, actions, and business processes. Aisera is a top-tier, VC-funded startup headquartered in Palo Alto, Calif. and a strategic partner with AWS, Microsoft Azure, Google Cloud, ServiceNow and Salesforce.

Aisera has received numerous recognitions, including the following: Forbes AI50; CNBC Upstart 100 Top Startup; Gartner Cool Vendor; Red Herring Top 100 Global Innovator; CIO Innovation Startup Award; CIO Review Top ITSM Solution; Aragon Research Hot Vendor; TiE50 Startup Award; and Silicon Review 50 Most Admired Companies.

The Team:

We are a small but passionate team of 100+ based in the Bay Area. Aisera’s seasoned founding team has led companies through several prior successful startups and acquisitions. We give our employees a lot of responsibility and ownership of their work, and we hire people from a very wide range of backgrounds and experience. Our team members operate with a high degree of empathy for our customers and each other.

In this role:

As our Systems Integration Manager, you will play a critical role in owning the integrations to Aisera’s  AI-driven service experience. You are someone that is an effective communicator on how the business processes will be impacted with integration work, and be able to relay the importance of an approach. The Systems Integration Manager will be responsible for integration project delivery and success. You will be expected to contribute toward optimizing and automating the company’s integration landscape over the next few years by implementing and supporting scalable business processes to support the company’s growth and initiatives.

Responsibilities:

  • Serve as the lead systems integration resource for the Business Systems Team
  • Own implementing, maintaining, and growing the integration landscape
  • Provide recommendations and guidance for all integrations that connect to our AI-driven solution
  • Review integration designs to rationalize data models and unnecessary design elements
  • Experience working with solutions such as Dell Boomi, Workato, or similar applications
  • Collaborate with the Business Systems Team, Finance, Operations, Professional Services, and Sales to assess business requirements, and to form an approach for all things integrations
  • Test and deploy connection points in line with business and system requirements
  • Manage requests for new features or functionality, and assist with the prioritization of these requests
  • Effectively partner with Managed Services Provider for resolution of production issues
  • Enhance existing functionality and improve processes within our current integrations
  • Review and come up to speed for any integrations you are unfamiliar
  • Act as primary contact for all system integration related issues from daily operations
  • Develop, test, and deploy customizations, third-party tools/applications and new integration functionality based on evolving business needs
  • Stay current on features and product releases through training and self-study
  • Monitor usage of systems and track performance
  • Support the change management and release process for integrations
  • Collaborate with internal stakeholders (i.e., executive team, management, and sales) to gather and document operational and functional requirements and translate them into operational solutions
  • Management of user acceptance testing

 

Requirements

  • Bachelor’s Degree in Business, Computer Science or MIS disciplines
  • Excellent oral and written communication skills to technical and non-technical personnel
  • Excellent problem identification and solving ability skills
  • Knowledge of best practices in integration standards and approaches
  • 3+ years of experience with working with or owning system integrations
  • Project management, system implementation, and system integration experience.
  • Analytics, reporting and database experience a plus
  • Ability to work in a stand-alone role but also employ team skills as you will be working on cross functional projects and activities
  • Excellent business systems support and customer service skills
  • Self-starter with excellent written and verbal communication, organizational, decision-making, research, analytical, problem-solving, and time management skills
  • Works well under pressure
  • Ability to quickly adapt to changing needs/environments
  • Excellent base software skills with strong proficiency in Excel and PowerPoint

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