Senior Site Reliability Engineer at Zuora
Beijing, CN
We’re looking for a Senior Site Reliability Engineer (SRE) to keep Zuora running strong and scaling fast. As a senior member of the Site Reliability Engineering team, you’ll drive reliability, performance, efficiency and security for Zuora’s Customer facing platforms. You’ll work on building and operating the next generation of commerce and monetization platforms and services. Strong candidates will love many of the things that we love, such as: deploying new core functionality, automating processes, streamlining delivery, and building great tools that are a joy to use. Having a solid Linux development and operations background is very helpful.

This is a challenging and exciting space. We are actively working to improve the high-availability characteristics of our platform at scale. Designing systems for transparency, with abundant logging, monitoring, and graphing, helps us easily determine the health of the system at any moment. It takes creativity and skill to weave diverse requirements into the functionality our customers have come to depend on.

We’re a very fast growing software company and we care about our culture. We value work/life balance, personal respect, personal growth, and experimentation with technology. If all this sounds like your dream job, read on:


Responsbilities

Part of a Global SRE team, based in Beijing, China.
Improve and build upon our automation tools for systems provisioning, monitoring, trending, and management.
Communicate effectively with fellow SREs and other engineering teams, and describe problems succinctly with sufficient detail that you can hand-off an ongoing problem to another team or a peer for completion.
During a crisis, lead the effort to triage and mitigate
Manage real-time communications during outages with both technical and non- technical audiences
Independently learn new technologies and master the Zuora platform so that you can provide 'full stack' diagnostics, when necessary, to help determine the root cause of internal problems.
Perform periodic on-call duty as part of a global team maintaining the availability and performance of the New Relic site and APIs used by third-party services, as well as the various internal services and systems that these core interfaces depend on
Strategize with fellow SREs and other engineering teams on complex problems, and make decisions and recommendations about systems improvements after analyzing possible courses of conduct.
Perform performance analysis, proactive troubleshooting, continual improvement and capacity planning for production, virtualized environment
Administrating Web Servers, Application Servers and Databases running J2EE applications
Develop policies and procedures that improve overall product stability
Design and create tools to manage the site
Participate in reviews of outages in order to improve overall product stability
Build relationships with development teams and technology leaders across the company


Requirements

Over 7 years of experience operating and scaling services in a distributed, internet-scale environment
Strong knowledge of Linux operating systems and environment
Strong knowledge of Networking, Load balancers, DNS, and TCP/IP
Experience with databases (MySQL, RDS, Dynamo DB)
Experience with monitoring, trending, and logging tools such as SignalFX, Sensu, Grafana, Splunk, and SumoLogic.
Experience in handling production outages and root cause analysis
Strong crisis management leadership ability; Experience with Incident management.
Hands on operational experience in a high-volume or critical production service environment
Effective communication skills, whether talking to individual contributors or to executive management
Ultimate self-starter
Experience with Virtualization/Amazon AWS a plus
Solid scripting skills; Experience with Shell, Python, Go, Ruby, etc.
Strong troubleshooting and problem resolution skills
Experience creating tools for infrastructure (IaaS and PaaS) management and automation a plus
Experience with complex SaaS or Production, revenue critical web services environments is a strong plus.
Experience with setup, configuration (puppet, chef, ansible) and maintenance of DNS (Bind), LDAP, Postfix, Central Logging (syslog-Ng), SNMP and Monitoring systems (e.g. Nagios, Ganglia, Cacti) and other reporting tools
Experience with Unix/Linux system administration especially in RedHat Linux (CentOS) environment
Experience with environment configurations at network, OS and application levels
Experience with environment monitoring in a 24/7 web application and ecommerce environments
Experience working with applications build using Java / J2EE and SQL is a plus
Ability to use scripting languages to automate tasks and gather data
Demonstrate ability to use problem solving techniques such as root cause analysis to resolve issues
Demonstrate ability to write and present effective materials, including presentations, status reporting, technical diagrams and flowcharts
Ability to follow and adhere to policies, procedures and standards relating to Systems management. May recommend process improvements.
B.A./B.S. degree (required); M.S. degree or equivalent technical training
Ability to handle periodic on-call duty

Heidi Burns

Community Manager

Heidi joined WIN in February 2016 as Head of Community. Prior to WIN, Heidi founded Project Happy Hearts and has held positions at DocuSign, Eventbrite and H.Bloom. She studied business at Cal Poly San Luis Obispo and has her Masters in Social Entrepreneurship from University of Southern California, Marshall School of Business. As a Southern California native she enjoys spending her spare time at the beach and rooting for the Lakers.

Patrick Blute

Community Manager

Patrick Blute is from Cape Cod, Massachusetts. Before studying Sustainable Development at Columbia University, Patrick was a travel show host touring in over 54 countries. He has worked with companies such as Switch Communications, BackOffice Associates, National Geographic, and as a theatre producer in New York. He is an active alumni of the Coca-Cola Scholars Foundation and passionate about content creation, event management, and public speaking. Patrick is extremely excited to work in the intersection of technology and culture.

Jonathan Pines

Director

jp Before joining WIN, Jonathan co-founded GiftRocket (Y Combinator W11) and was a Software Engineer at Facebook. He is also an active angel investor. Jonathan studied math at Stanford and CS at Harvard. He enjoys thinking about interesting ideas and helping founders make them happen.

Kevin Webb

Director

kw Having grown up and been educated in Silicon Valley, Kevin has had little choice but to become completely dependent on the Internet. He studied Human Biology at Stanford, and has worked at companies such as Dash Navigation (acquired by RIM) and FunnyOrDie, as well as the Santa Clara County Public Health Department and the American Museum of Natural History in New York. Kevin’s background lies primarily in writing, web design, and social marketing, and when he’s not working on WIN, he’s generally spending time with friends or writing field shows for the Stanford Band.

Jeremy Schneider

Director

jJeremy Schneider joined WIN as a Senior Associate in January, 2011. Prior to WIN, Jeremy was a Senior Associate Consultant at Bain & Company in San Francisco, where he focused on technology companies and worked in the Private Equity Group. He graduated Summa Cum Laude, Phi Beta Kappa from Dartmouth College, where he majored in History. He has a Master’s degree in Economic and Social History from The University of Oxford, where he was a Clarendon Scholar. Jeremy grew up in the Bay Area and is thrilled to have the opportunity to work closely with entrepreneurs and to immerse himself in the world of start-ups.

Michael Neril

Co-Founder and Affiliate

Michael has worked with technology startups for 15 years as an advisor, investor, co-founder or operator.   Michael is a co-foundmner of Webb Investment Network (“WIN”), which he launched in 2010. As Managing Director, Michael led all investment activities for the firm, focused largely on enterprise cloud applications, marketplaces, and mobile marketing platforms, investing in over 50 companies across these sectors. Prior to WIN, Michael worked at LiveOps, a cloud-based contact center and labor marketplace, where he ran business development for its next-generation virtual work marketplace.  While there, he also incubated and ran the fastest growing product line within the Company. Michael joined LiveOps after it acquired the second of two technology startups which he co-founded called Ooreka, a virtual work marketplace.  Michael started his career as an investment banker in ING Barings’ Technology Group where he primarily advised venture-backed startups on M&A and corporate finance activities. Michael is also a mentor at several startup accelerators. Michael earned a BA in International Relations from Tufts University.  

Maynard Webb

Founder

mw Maynard Webb is a 30-year veteran of the technology industry. An active leader in the technology and business community, Maynard serves as a board member, investor, philanthropist and mentor to young entrepreneurs. As the founder of the Webb Investment Network (WIN), a seed investment firm dedicated to nurturing entrepreneurs, Maynard brings his experience developing and leading high-growth companies. WIN provides its portfolio companies with mentorship and on-demand access to an affiliate network of over 80 industry experts.

Irene Webb

CFO

“iw” Irene has been involved in the tech world since 1982. After graduating Rutgers with a degree in statistics, and forecasting sales for Breck and Pine Sol products at American Cyanamid, she went on to earn her MBA from East Carolina University. Eager to begin her tech career outside of her home state of New Jersey, she took a programming job (and later finance roles) with IBM in Boca Raton, Florida where she first met Maynard. Irene later worked at Thomas Conrad and then Quantum Corp before taking leave to focus on her family. She came out of retirement in 2010 to manage WIN's finances. When not managing WIN's budget, Irene enjoys traveling and playing golf.

Katie So’Oto

Executive Assistant

“ks” Katie comes to WIN with years of administrative experience from her prior roles at Tellme, (a Microsoft subsidiary), Russell Reynolds Associates and most recently Sofinnova Ventures. She brings a wonderful, positive attitude and service oriented approach to her role. Katie is a bay area native and lives in Redwood City with her husband and four boys.

Dena Porter

Business Operations Manager

WINteamHeadshotsDPDena brings more than a decade of ‘behind-the-scenes’ productivity and organizational knowledge to the fast-flowing stream of information and infrastructure at WIN. She has held positions in Silicon Valley start-ups fusionOne and Baynote and has teamed with Maynard for years at eBay, LiveOps and now WIN. Dena is fascinated by all things technology keeping her in tune with WIN’s existing and prospective portfolio companies.