PROGRAM MANAGER-IT (CONTRACT TO FULL TIME) at Zuora
San Mateo, CA, US
Zuora is a technology company and the world’s largest evangelist of the Subscription Economy™. Our leading cloud-based subscription management platform helps companies build and grow subscription business models by establishing, cultivating and monetizing recurring customer relationships. With $250M invested from Tier 1 VCs and institutional wealth management companies it validates that the subscription economy has gone mainstream. Headquartered in San Mateo, CA, with over 500 employees Zuora serves over hundreds of clients, including HP, Dell, Financial Times, GM, Box, Zendesk, LifeTech and more.

We are looking for a program manager to bring operational efficiency to a cross-functional IT team. You will be responsible for tackling organization wide problems and developing solutions and systems to solve them.

From design to data, strategy to development, you need to love to get into the weeds with problems to figure out how to break down barriers and drastically increase output. Documentation and creating fun, efficient, scalable systems are your thing. People love working with you because you make everyone’s life easier and always know the status of every project. Last but not least, you love technology!

The right person will be comfortable in an "all hands on deck" environment, able to operate and coordinate across multiple teams, and can thrive in a startup culture. This role is all about ensuring the executional success of our IT programs, enabling the IT team to grow the business as quickly as possible. If you are ready to work in a high-performance culture and take IT to the next level, come join our team.


What You'll Do:

Partner with other cross functional leaders to improve the effectiveness and efficiency of processes, programs, and infrastructure
Accelerating change through the IT organization by applying change management concepts and methods
Develop the program management systems and tools for teams as they grow. Create a working standard to constantly strive to increase performance.
Act as project manager for complex multi-stakeholder, cross-functional initiatives and projects.
Proactively work to remove obstacles and enable forward momentum and progress. Manage issue escalations and provide support to teams balancing competing priorities.
Maintain the institutional memory of the organization by creating a shared knowledge portal and repository of best practices.
Develop and own project methodology and governance standards and procedures, and deploy with other teams as appropriate.
Maintain documentation and project plans.
Establish and maintain cross-functional relationship and communication at all levels of the organization. Assist in the optimization of resource allocation.


What You Need:

Minimum 5-10 years experience of program management in a mixture of startup and enterprise companies in the SaaS industry.
Must have high analytical skills, be able to see patterns, be a fast thinker and a good decision maker.
Ability to understand complex concepts and work across multiple functions and teams. Demonstrate initiative, persistence, ability to problem solve, and enthusiasm for learning new skills.
Hands-on experience project or program managing initiatives from start to finish. Achieves project goals while managing scope, time, quality and risk. Learns from failures as well as successes.
Excellent organizational skills to juggle many tasks without losing sight of the highest priority items. Ability to stay focused under pressure, prioritizing and managing multiple projects simultaneously in a fast-paced environment
Strong interpersonal skills and ability to influence and motivate people at all levels across a broad variety of job functions
Extremely detail oriented, organized, self starter and a great communicator.
Excellent written and verbal communication skills

Heidi Burns

Community Manager

Heidi joined WIN in February 2016 as Head of Community. Prior to WIN, Heidi founded Project Happy Hearts and has held positions at DocuSign, Eventbrite and H.Bloom. She studied business at Cal Poly San Luis Obispo and has her Masters in Social Entrepreneurship from University of Southern California, Marshall School of Business. As a Southern California native she enjoys spending her spare time at the beach and rooting for the Lakers.

Patrick Blute

Community Manager

Patrick Blute is from Cape Cod, Massachusetts. Before studying Sustainable Development at Columbia University, Patrick was a travel show host touring in over 54 countries. He has worked with companies such as Switch Communications, BackOffice Associates, National Geographic, and as a theatre producer in New York. He is an active alumni of the Coca-Cola Scholars Foundation and passionate about content creation, event management, and public speaking. Patrick is extremely excited to work in the intersection of technology and culture.

Jonathan Pines

Director

jp Before joining WIN, Jonathan co-founded GiftRocket (Y Combinator W11) and was a Software Engineer at Facebook. He is also an active angel investor. Jonathan studied math at Stanford and CS at Harvard. He enjoys thinking about interesting ideas and helping founders make them happen.

Kevin Webb

Director

kw Having grown up and been educated in Silicon Valley, Kevin has had little choice but to become completely dependent on the Internet. He studied Human Biology at Stanford, and has worked at companies such as Dash Navigation (acquired by RIM) and FunnyOrDie, as well as the Santa Clara County Public Health Department and the American Museum of Natural History in New York. Kevin’s background lies primarily in writing, web design, and social marketing, and when he’s not working on WIN, he’s generally spending time with friends or writing field shows for the Stanford Band.

Jeremy Schneider

Director

jJeremy Schneider joined WIN as a Senior Associate in January, 2011. Prior to WIN, Jeremy was a Senior Associate Consultant at Bain & Company in San Francisco, where he focused on technology companies and worked in the Private Equity Group. He graduated Summa Cum Laude, Phi Beta Kappa from Dartmouth College, where he majored in History. He has a Master’s degree in Economic and Social History from The University of Oxford, where he was a Clarendon Scholar. Jeremy grew up in the Bay Area and is thrilled to have the opportunity to work closely with entrepreneurs and to immerse himself in the world of start-ups.

Michael Neril

Co-Founder and Affiliate

Michael has worked with technology startups for 15 years as an advisor, investor, co-founder or operator.   Michael is a co-foundmner of Webb Investment Network (“WIN”), which he launched in 2010. As Managing Director, Michael led all investment activities for the firm, focused largely on enterprise cloud applications, marketplaces, and mobile marketing platforms, investing in over 50 companies across these sectors. Prior to WIN, Michael worked at LiveOps, a cloud-based contact center and labor marketplace, where he ran business development for its next-generation virtual work marketplace.  While there, he also incubated and ran the fastest growing product line within the Company. Michael joined LiveOps after it acquired the second of two technology startups which he co-founded called Ooreka, a virtual work marketplace.  Michael started his career as an investment banker in ING Barings’ Technology Group where he primarily advised venture-backed startups on M&A and corporate finance activities. Michael is also a mentor at several startup accelerators. Michael earned a BA in International Relations from Tufts University.  

Maynard Webb

Founder

mw Maynard Webb is a 30-year veteran of the technology industry. An active leader in the technology and business community, Maynard serves as a board member, investor, philanthropist and mentor to young entrepreneurs. As the founder of the Webb Investment Network (WIN), a seed investment firm dedicated to nurturing entrepreneurs, Maynard brings his experience developing and leading high-growth companies. WIN provides its portfolio companies with mentorship and on-demand access to an affiliate network of over 80 industry experts.

Irene Webb

CFO

“iw” Irene has been involved in the tech world since 1982. After graduating Rutgers with a degree in statistics, and forecasting sales for Breck and Pine Sol products at American Cyanamid, she went on to earn her MBA from East Carolina University. Eager to begin her tech career outside of her home state of New Jersey, she took a programming job (and later finance roles) with IBM in Boca Raton, Florida where she first met Maynard. Irene later worked at Thomas Conrad and then Quantum Corp before taking leave to focus on her family. She came out of retirement in 2010 to manage WIN's finances. When not managing WIN's budget, Irene enjoys traveling and playing golf.

Katie So’Oto

Executive Assistant

“ks” Katie comes to WIN with years of administrative experience from her prior roles at Tellme, (a Microsoft subsidiary), Russell Reynolds Associates and most recently Sofinnova Ventures. She brings a wonderful, positive attitude and service oriented approach to her role. Katie is a bay area native and lives in Redwood City with her husband and four boys.

Dena Porter

Business Operations Manager

WINteamHeadshotsDPDena brings more than a decade of ‘behind-the-scenes’ productivity and organizational knowledge to the fast-flowing stream of information and infrastructure at WIN. She has held positions in Silicon Valley start-ups fusionOne and Baynote and has teamed with Maynard for years at eBay, LiveOps and now WIN. Dena is fascinated by all things technology keeping her in tune with WIN’s existing and prospective portfolio companies.