CLAIMS ASSOCIATE at Turo
Scottsdale, AZ, US
We have multiple positions open for a Claims Associate to join us as we expand our operations team and build a new branch in Scottsdale, AZ. This is an exciting opportunity to help build an office, and take part in a high energy work environment for a rapidly growing company with global ambitions. If you’re looking to make a real impact on a challenging part of the business, come join our team!
Role & Responsibilities
Provide exceptional customer service for Turo owners and travelers
Investigate and process auto claims filed by Turo owners and travelers
When possible, assist Turo members in the self-resolution process
Coordinate claims processing with Turo's third party administrator
Collect any amounts due from renters
Maintain accurate documentation
Actively contribute to continuous improvement in Turo’s processes for claims handling, strive to make Turo's organization a leader in customer service and cost management
Qualifications
Strongly prefer minimum of 1-2 years experience in auto claims handling experience, preferably with a major auto insurance carrier or car rental company
Will consider entry level candidates with exceptional customer service background and demonstrated interest in cars
BA/BS or equivalent required. State licensing desirable
Exceptional personal qualities and people skills
Outstanding conflict resolution and de-escalation skills
Ability to work in a fast-paced environment, drive and embrace change
Excellent follow-through, attention to detail, and with minimal need for supervision
Must be a team player, with positive mental attitude, high energy, high integrity, strong work ethic, enthusiasm, sense of humor, and a commitment to the mission
Commitment to high responsiveness and availability
Strong proficiency with technology: Zendesk, CRM systems, Google Docs, MS Office, internet, mobile systems, claims management systems. Mac expertise a plus
French speaking candidates strongly preferred, but not required
Bonus: Experience in balancing solutions with multiple interested parties valuable, as our two-sided marketplace counts owners, renters, third parties, and the company all as meaningful stakeholders
Benefits
Competitive salary and meaningful equity
Employer paid medical, dental, and vision insurance
Apple equipment
Four weeks paid time off, 11 paid holidays, generous parental leave
Weekly catered lunch
Stocked kitchen and beverages
Company-sponsored happy hours and team events
Turo travel credit every month
We're an equal opportunity employer and value diversity at our company. We don't discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. When in doubt, please apply!
Role & Responsibilities
Provide exceptional customer service for Turo owners and travelers
Investigate and process auto claims filed by Turo owners and travelers
When possible, assist Turo members in the self-resolution process
Coordinate claims processing with Turo's third party administrator
Collect any amounts due from renters
Maintain accurate documentation
Actively contribute to continuous improvement in Turo’s processes for claims handling, strive to make Turo's organization a leader in customer service and cost management
Qualifications
Strongly prefer minimum of 1-2 years experience in auto claims handling experience, preferably with a major auto insurance carrier or car rental company
Will consider entry level candidates with exceptional customer service background and demonstrated interest in cars
BA/BS or equivalent required. State licensing desirable
Exceptional personal qualities and people skills
Outstanding conflict resolution and de-escalation skills
Ability to work in a fast-paced environment, drive and embrace change
Excellent follow-through, attention to detail, and with minimal need for supervision
Must be a team player, with positive mental attitude, high energy, high integrity, strong work ethic, enthusiasm, sense of humor, and a commitment to the mission
Commitment to high responsiveness and availability
Strong proficiency with technology: Zendesk, CRM systems, Google Docs, MS Office, internet, mobile systems, claims management systems. Mac expertise a plus
French speaking candidates strongly preferred, but not required
Bonus: Experience in balancing solutions with multiple interested parties valuable, as our two-sided marketplace counts owners, renters, third parties, and the company all as meaningful stakeholders
Benefits
Competitive salary and meaningful equity
Employer paid medical, dental, and vision insurance
Apple equipment
Four weeks paid time off, 11 paid holidays, generous parental leave
Weekly catered lunch
Stocked kitchen and beverages
Company-sponsored happy hours and team events
Turo travel credit every month
We're an equal opportunity employer and value diversity at our company. We don't discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. When in doubt, please apply!