Supplier Account Manager at Science Exchange
Palo Alto, CA, US
Science Exchange is seeking Supplier Account Managers to help us manage and build relationships with the academic laboratories and commercial contract research organizations (CROs) who serve as the service providers (suppliers) for customers on the Science Exchange marketplace.

The purpose of this role is to manage the recruiting, onboarding, and training of existing and future suppliers for Science Exchange. This role will be instrumental in establishing and building relationships with our laboratory administrators and doing active outreach to recruit new suppliers to join our expanding list of labs on the Science Exchange marketplace. This role will also be responsible for creating the onboarding and training processes for these new service providers. A component of this role is to ensure that Science Exchange’s value propositions are clearly communicated and understood by our service providers.

This role will report to our Head of Sales and will work with diverse business functions and teams within the company. It is imperative this individual work well independently with minimum direction; yet be able to collaborate as needed to achieve all business goals.
ROLES & RESPONSIBILITIES

Responsible for developing and managing the recruiting, onboarding, and training programs for suppliers/service providers for the Science Exchange network of labs
Partner with marketing and customer success teams to create effective processes and strategies to ensure our supplier network is successful on our marketplace
Responsible for establishing key performance indicators and managing labs to ensure they stay on-platform, abide by our requirements, and deliver on our value propositions
Create value-add for our network suppliers/service providers by helping with storefront management, service related inquiries, management of disputes, process service provider applications, lead webinars to train/onboard new suppliers, etc.
Participate in quarterly meetings and engage our Lab Advisory Board (a group of high profile labs) to gather feedback and input for improvement of our product
Conduct and manage surveys of Labs and be the conduit for feedback to our Product team to ensure our product meets the service provider needs
REQUIREMENTS

Must have a strong relationship-building and customer-facing skills
Excellent verbal and written communication skills are critical to the success of this role
Experience managing programs and delivering results, within guidelines
Ability to work in ambiguous situations and adapt to rapidly evolving business needs
Ability to travel 10 - 20% to conferences and product shows
4-year degree in business/science-related field preferred and/or equivalent experience
Sales or Account Management experience in Life Science industry is a plus

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