Head of Client Services at Hint Health
Denver, CO, US
Head of Client Services
 
Hint has taken the Parity Pledge and is dedicated to building a culture of diversity; women and minorities are strongly encouraged to apply!

Passionate about joining our quest to transform healthcare?

Hint Health powers Direct Care, the provider-led movement that dramatically improves patient access and outcomes while lowering costs. Hint’s Direct Care Administration Platform is the first solution that gives providers the tools they need to scale this model with consumers and employers, enabling a better healthcare experience for everyone. As our company is growing fast, we are aligning our Solutions and Account Management capabilities in a Client Services function. 
 
You will work remotely with the VP of Operations initially to further develop our Solutions capabilities and subsequently to oversee Solutions and Account Management as our Head of Client Services. Solutions guides enterprise-level prospects through the pre-sale discovery process and client implementation. It provides an excellent on-ramp to understand our clients needs and how our product works to supports them. As Head of Client Services, you will then have the knowledge to effectively oversee a seamless and delightful customer journey from discovery through implementation to ongoing support. Hint is growing quickly and this is a fantastic opportunity to join at an early stage to build foundational organization capabilities. You will see huge value in your own growth and relish developing deep SaaS product knowledge, understanding client strategy, building relationships, and solving problems. 

You will:
  • Initially ramp in a Solutions role:
    • Act as the bridge between Sales, Product, and Customer Success for support of enterprise client prospects.
    • Develop a deep understanding of Hint's products and how they can address enterprise client needs. 
    • Meet with prospective clients to better understand their business strategy and goals, gather requirements, and influence their thinking as needed to maximize their success.
    • Coordinate with the Sales team to identify product alignment with client needs.
    • Coordinate with the Product team to include new client requirements in Hint's product roadmap as appropriate. 
    • Support development and execution of new client implementation plans. 
  • Subsequently oversee Solutions and Account Management:
    • Craft the vision and strategy for scaling a seamless customer journey from discovery through implementation to ongoing support.
    • Develop the business processes and metrics and identify the technology needed to successfully scale Client Services.
    • Be the leading voice of the customer internally to inform company strategy and decisions.

Your background
  • Bachelor's degree in business or technical field preferred.
  • Strong understanding of healthcare industry, participants, and dynamics strongly preferred.
  • Significant experience in client-facing project, program, or product roles identifying customer requirements. End-to-end customer journey exposure is a plus.
  • Experience building and managing a distributed team preferred.
  • An enjoyment of really digging in to understand a technical product and how it works for end users.
  • Highly organized, detail-oriented, with ability to follow-through and implement effectively; comfortable with ambiguity and with handling multiple simultaneous assignments.
  • A dedication to service excellence - empathizing with and understanding the needs of prospective clients and then exceeding their expectations.
  • Strong interpersonal skills with the ability to influence external and internal stakeholders, balancing their needs while obtaining the desired business outcome.
  • Outstanding communications skills; ability to synthesize and ably present complex concepts and terms with recommendations.
  • Experience with Sales, Product, Customer Success, and/or project management technologies (e.g., Salesforce, Intercom, Hubspot, Jira, Asana).

Heidi Burns

Community Manager

Heidi joined WIN in February 2016 as Head of Community. Prior to WIN, Heidi founded Project Happy Hearts and has held positions at DocuSign, Eventbrite and H.Bloom. She studied business at Cal Poly San Luis Obispo and has her Masters in Social Entrepreneurship from University of Southern California, Marshall School of Business. As a Southern California native she enjoys spending her spare time at the beach and rooting for the Lakers.

Patrick Blute

Community Manager

Patrick Blute is from Cape Cod, Massachusetts. Before studying Sustainable Development at Columbia University, Patrick was a travel show host touring in over 54 countries. He has worked with companies such as Switch Communications, BackOffice Associates, National Geographic, and as a theatre producer in New York. He is an active alumni of the Coca-Cola Scholars Foundation and passionate about content creation, event management, and public speaking. Patrick is extremely excited to work in the intersection of technology and culture.

Jonathan Pines

Director

jp Before joining WIN, Jonathan co-founded GiftRocket (Y Combinator W11) and was a Software Engineer at Facebook. He is also an active angel investor. Jonathan studied math at Stanford and CS at Harvard. He enjoys thinking about interesting ideas and helping founders make them happen.

Kevin Webb

Director

kw Having grown up and been educated in Silicon Valley, Kevin has had little choice but to become completely dependent on the Internet. He studied Human Biology at Stanford, and has worked at companies such as Dash Navigation (acquired by RIM) and FunnyOrDie, as well as the Santa Clara County Public Health Department and the American Museum of Natural History in New York. Kevin’s background lies primarily in writing, web design, and social marketing, and when he’s not working on WIN, he’s generally spending time with friends or writing field shows for the Stanford Band.

Jeremy Schneider

Director

jJeremy Schneider joined WIN as a Senior Associate in January, 2011. Prior to WIN, Jeremy was a Senior Associate Consultant at Bain & Company in San Francisco, where he focused on technology companies and worked in the Private Equity Group. He graduated Summa Cum Laude, Phi Beta Kappa from Dartmouth College, where he majored in History. He has a Master’s degree in Economic and Social History from The University of Oxford, where he was a Clarendon Scholar. Jeremy grew up in the Bay Area and is thrilled to have the opportunity to work closely with entrepreneurs and to immerse himself in the world of start-ups.

Michael Neril

Co-Founder and Affiliate

Michael has worked with technology startups for 15 years as an advisor, investor, co-founder or operator.   Michael is a co-foundmner of Webb Investment Network (“WIN”), which he launched in 2010. As Managing Director, Michael led all investment activities for the firm, focused largely on enterprise cloud applications, marketplaces, and mobile marketing platforms, investing in over 50 companies across these sectors. Prior to WIN, Michael worked at LiveOps, a cloud-based contact center and labor marketplace, where he ran business development for its next-generation virtual work marketplace.  While there, he also incubated and ran the fastest growing product line within the Company. Michael joined LiveOps after it acquired the second of two technology startups which he co-founded called Ooreka, a virtual work marketplace.  Michael started his career as an investment banker in ING Barings’ Technology Group where he primarily advised venture-backed startups on M&A and corporate finance activities. Michael is also a mentor at several startup accelerators. Michael earned a BA in International Relations from Tufts University.  

Maynard Webb

Founder

mw Maynard Webb is a 30-year veteran of the technology industry. An active leader in the technology and business community, Maynard serves as a board member, investor, philanthropist and mentor to young entrepreneurs. As the founder of the Webb Investment Network (WIN), a seed investment firm dedicated to nurturing entrepreneurs, Maynard brings his experience developing and leading high-growth companies. WIN provides its portfolio companies with mentorship and on-demand access to an affiliate network of over 80 industry experts.

Irene Webb

CFO

“iw” Irene has been involved in the tech world since 1982. After graduating Rutgers with a degree in statistics, and forecasting sales for Breck and Pine Sol products at American Cyanamid, she went on to earn her MBA from East Carolina University. Eager to begin her tech career outside of her home state of New Jersey, she took a programming job (and later finance roles) with IBM in Boca Raton, Florida where she first met Maynard. Irene later worked at Thomas Conrad and then Quantum Corp before taking leave to focus on her family. She came out of retirement in 2010 to manage WIN's finances. When not managing WIN's budget, Irene enjoys traveling and playing golf.

Katie So’Oto

Executive Assistant

“ks” Katie comes to WIN with years of administrative experience from her prior roles at Tellme, (a Microsoft subsidiary), Russell Reynolds Associates and most recently Sofinnova Ventures. She brings a wonderful, positive attitude and service oriented approach to her role. Katie is a bay area native and lives in Redwood City with her husband and four boys.

Dena Porter

Business Operations Manager

WINteamHeadshotsDPDena brings more than a decade of ‘behind-the-scenes’ productivity and organizational knowledge to the fast-flowing stream of information and infrastructure at WIN. She has held positions in Silicon Valley start-ups fusionOne and Baynote and has teamed with Maynard for years at eBay, LiveOps and now WIN. Dena is fascinated by all things technology keeping her in tune with WIN’s existing and prospective portfolio companies.