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Technical Account Manager- North America at Minerva Labs
Brooklyn, NY, US


The Technical Account Manager (TAM) will oversee and address client’s technical needs during the pre-sales process, manage the overall pursuit of new clients and work with our Support organization to ensure successful implementation and long-term client satisfaction.

The ideal candidate will be a tech-savvy professional, able to explain technical details and requirements to both a technical and non-technical audience.  Additionally, the TAM should be be results-driven, self motivated and able to achieve specific goals.

Ultimately, the successful TAM will be able to provide technical, product and business differentiators to potential Minerva clients, work seamlessly with Minerva partners and strengthen customer relationships.

Responsibilities
Demonstrate the value of Minerva to prospects and potential partners
Provide technical support for prospects during pre-sales and post-sales processes
Manage the sales process from initial meeting to implementation and engagement with Support
Establish & manage relationships with key channel partners such as Resellers, Incident Response firms & MSSPs
Work cooperatively with Minerva Marketing to create visibility with target accounts and drive engagement of target prospects at both the individual contributor and executive level
Manage Proof of Prevention activities with relevant engineering resources

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