Staff Engineer, APIs and Developer Platforms at PagerDuty
San Francisco, CA, US
At PagerDuty, we believe that people do their best in a culture that fosters inclusion, innovation, and success. Our values - Community, Growth, Passion, Team and Trust - serve as the foundation of our collaborative and dynamic culture. Whether it’s conducting a retrospective, participating in our monthly Hackdays, cranking out a new product feature, supporting our two PagerDuty bands, or doing our day to day work, Dutonians live and breathe these five values every day. Together, we solve real customer issues and fulfill our mission of connecting teams to real-time opportunities and elevate work to the outcomes that matter.  
 
Why We Need You
You've built many features in SaaS applications and have led a number of projects from initial stages through to production. You have seen the show and know how to do it right. You are now looking to join a company as an influencer, where you are comfortable to make many significant, company-level impact decisions that will help drive the business forward in innovative ways.
 
At PagerDuty, we are building an incident management system to help IT operations groups detect and actively respond to issues. Startups, Fortune 500 companies, and everything in-between rely on us to alert them quickly when they have operational troubles. We are not afraid to use the latest and the greatest tools and languages for our live production applications. We are undergoing big product changes to our Platform and facing technically-challenging problems to solve. We are looking for an experienced principal-level engineer and leader to paint a long-term technical Platform vision and help us design, scale, and build out new systems with our engineering teams.

How You Contribute to Our Vision: Key Responsibilities

    • We are broadening our Platform vision and reach and just starting the efforts, so you will have a huge impact in shaping what and how this happens, from both a product and engineering standpoint. You will get a chance to work in many of our codebases, especially the ones containing Platform tooling and APIs.
    • Build out a long-term technical vision for PagerDuty's Developer Platform offering. This includes design of new customer functionality, decisions around new services and how they interact with the larger ecosystem.
    • Work closely with Platform product managers and UX as a product architect, which includes diving into new features to tease apart requirements in detail while keeping the longer-term roadmap in mind.
    • Set processes and standards to be followed by the rest of PagerDuty on API design, development, and best practices.
    • Help drive processes and implement changes for the surrounding Platform ecosystem, including our Integrations and Extensions strategy and community engagement & development.
    • Provide guidance, technical leadership, and mentoring to other members of the Engineering team.
    • Participating in your team’s on-call rotation, triaging and addressing production issues as they arise

About You: Skills and Attributes

    • You have 8+ years of experience designing and developing customer-facing SaaS or web-based applications
    • You have a deep understanding of the full web technology stack (e.g. HTTP, cookies, headers, asset loading / caching)
    • Mastery of at least one modern web programming framework: Ruby on Rails, Django, CakePHP, or similar
    • 3+ years of experience with API development and tooling, such as Swagger, Runscope, etc.
    • 3+ years designing & implementing distributed systems, which included making trade-offs between consistency, availability, complexity, etc.
    • Experience bringing multiple major Platform projects from inception to completion into production
    • Fearlessly self-motivated
    • Empathetic- you can clearly communicate your thoughts and opinions to others and facilitate these technical discussions to a successful outcome

Preferred Qualifications

    • Familiarity with datastore technologies (both RDBMS and NoSQL)
    • Advanced UNIX sysadmin knowledge
    • 2+ years experience with large-scale JavaScript projects/MV* frameworks (such as Backbone, AngularJS, Ember.js, React, or Meteor)
    • Contributions to open source projects
How We Work
PagerDuty Engineering teams are set up to be mini innovation pods. We practice what we preach, and believe that every engineer can build great products to delight our thousands of customers. 
 
Teams are set up to be able to achieve success autonomously while remaining accountable for results. Every team has full vertical ownership of their own services and are able to release as frequently as they want to. We practice the mantra of ‘Code It. Ship It. Own It.’ and believe that teams are most successful when they are able to own every decision in order to run their software. Every team gets to be a part of our growth by building highly resilient and durable software that scales from our startup customers to Fortune 100 companies. 

Heidi Burns

Community Manager

Heidi joined WIN in February 2016 as Head of Community. Prior to WIN, Heidi founded Project Happy Hearts and has held positions at DocuSign, Eventbrite and H.Bloom. She studied business at Cal Poly San Luis Obispo and has her Masters in Social Entrepreneurship from University of Southern California, Marshall School of Business. As a Southern California native she enjoys spending her spare time at the beach and rooting for the Lakers.

Patrick Blute

Community Manager

Patrick Blute is from Cape Cod, Massachusetts. Before studying Sustainable Development at Columbia University, Patrick was a travel show host touring in over 54 countries. He has worked with companies such as Switch Communications, BackOffice Associates, National Geographic, and as a theatre producer in New York. He is an active alumni of the Coca-Cola Scholars Foundation and passionate about content creation, event management, and public speaking. Patrick is extremely excited to work in the intersection of technology and culture.

Jonathan Pines

Director

jp Before joining WIN, Jonathan co-founded GiftRocket (Y Combinator W11) and was a Software Engineer at Facebook. He is also an active angel investor. Jonathan studied math at Stanford and CS at Harvard. He enjoys thinking about interesting ideas and helping founders make them happen.

Kevin Webb

Director

kw Having grown up and been educated in Silicon Valley, Kevin has had little choice but to become completely dependent on the Internet. He studied Human Biology at Stanford, and has worked at companies such as Dash Navigation (acquired by RIM) and FunnyOrDie, as well as the Santa Clara County Public Health Department and the American Museum of Natural History in New York. Kevin’s background lies primarily in writing, web design, and social marketing, and when he’s not working on WIN, he’s generally spending time with friends or writing field shows for the Stanford Band.

Jeremy Schneider

Director

jJeremy Schneider joined WIN as a Senior Associate in January, 2011. Prior to WIN, Jeremy was a Senior Associate Consultant at Bain & Company in San Francisco, where he focused on technology companies and worked in the Private Equity Group. He graduated Summa Cum Laude, Phi Beta Kappa from Dartmouth College, where he majored in History. He has a Master’s degree in Economic and Social History from The University of Oxford, where he was a Clarendon Scholar. Jeremy grew up in the Bay Area and is thrilled to have the opportunity to work closely with entrepreneurs and to immerse himself in the world of start-ups.

Michael Neril

Co-Founder and Affiliate

Michael has worked with technology startups for 15 years as an advisor, investor, co-founder or operator.   Michael is a co-foundmner of Webb Investment Network (“WIN”), which he launched in 2010. As Managing Director, Michael led all investment activities for the firm, focused largely on enterprise cloud applications, marketplaces, and mobile marketing platforms, investing in over 50 companies across these sectors. Prior to WIN, Michael worked at LiveOps, a cloud-based contact center and labor marketplace, where he ran business development for its next-generation virtual work marketplace.  While there, he also incubated and ran the fastest growing product line within the Company. Michael joined LiveOps after it acquired the second of two technology startups which he co-founded called Ooreka, a virtual work marketplace.  Michael started his career as an investment banker in ING Barings’ Technology Group where he primarily advised venture-backed startups on M&A and corporate finance activities. Michael is also a mentor at several startup accelerators. Michael earned a BA in International Relations from Tufts University.  

Maynard Webb

Founder

mw Maynard Webb is a 30-year veteran of the technology industry. An active leader in the technology and business community, Maynard serves as a board member, investor, philanthropist and mentor to young entrepreneurs. As the founder of the Webb Investment Network (WIN), a seed investment firm dedicated to nurturing entrepreneurs, Maynard brings his experience developing and leading high-growth companies. WIN provides its portfolio companies with mentorship and on-demand access to an affiliate network of over 80 industry experts.

Irene Webb

CFO

“iw” Irene has been involved in the tech world since 1982. After graduating Rutgers with a degree in statistics, and forecasting sales for Breck and Pine Sol products at American Cyanamid, she went on to earn her MBA from East Carolina University. Eager to begin her tech career outside of her home state of New Jersey, she took a programming job (and later finance roles) with IBM in Boca Raton, Florida where she first met Maynard. Irene later worked at Thomas Conrad and then Quantum Corp before taking leave to focus on her family. She came out of retirement in 2010 to manage WIN's finances. When not managing WIN's budget, Irene enjoys traveling and playing golf.

Katie So’Oto

Executive Assistant

“ks” Katie comes to WIN with years of administrative experience from her prior roles at Tellme, (a Microsoft subsidiary), Russell Reynolds Associates and most recently Sofinnova Ventures. She brings a wonderful, positive attitude and service oriented approach to her role. Katie is a bay area native and lives in Redwood City with her husband and four boys.

Dena Porter

Business Operations Manager

WINteamHeadshotsDPDena brings more than a decade of ‘behind-the-scenes’ productivity and organizational knowledge to the fast-flowing stream of information and infrastructure at WIN. She has held positions in Silicon Valley start-ups fusionOne and Baynote and has teamed with Maynard for years at eBay, LiveOps and now WIN. Dena is fascinated by all things technology keeping her in tune with WIN’s existing and prospective portfolio companies.